Questions or custom trips? Email us!
FAQs
What types of custom trips do you offer?
We offer personalised travel experiences tailored to your interests, preferences, and schedule. Whether you're looking for cultural tours, adventure travel, luxury vacations, family holidays, or romantic getaways, we can design the perfect itinerary for you.
Which countries do you specialise in?
We have extensive experience organizing trips in Morocco, Saidi Arabia and China, but we are capable of arranging custom ours in many other destinations worldwide. Contact us for more details on your desired location.
How do you create a custom itinerary?
Our process begins with an in-depth consultation where we discuss your interests, budget, and travel goals. Based on this, we design a personalised tinerary, which we refine until it perfectly matches your expectations.
Can I make changes to my itinerary after it’s been finalised?
Yes,we are flexible and understand that plans can change. We’ll work with you to make any necessary adjustments to your itinerary, subject to availability and any additional costs.
What is included in a custom trip package?
Our custom trip packages typically include accommodations, transportation and selected activities. We can also arrange flights, meals, and other special requests, depending on your preferences.
How much does a custom trip cost?
The cost of a custom trip varies depending on factors like destination, length of stay, accommodation level, and included activities. We work with you to create an itinerary that fits your budget.
Do you offer group discounts?
Yes,we offer discounts for group bookings. The discount amount depends on the group size and the details of the trip. Please contact us for a quote.
How do I book a custom trip?
You can start by filling out our inquiry form on the website, or you can contact us directly via phone, email, or social media platforms like WhatsApp. After our consultation, we'll provide you with a proposed itinerary and a quote.
What payment methods do you accept?
We accept various payment methods including bank transfers, and online payment
platforms like Pay Pal, Wechat Pay and Alipay. Details will be provided once
your trip is confirmed.
Is travel insurance included?
Travel insurance is not included in our packages, but we highly recommend purchasing it. We can assist you in obtaining travel insurance if needed.
What happens if my trip is affected by unforeseen events, like a pandemic or natural disaster?
We prioritise your safety and satisfaction. In the event of unforeseen circumstances, we work with our partners and suppliers to offer flexible rebooking, cancellations, or refunds as per the terms and conditions.
Do you offer 24/7 support during the trip?
Yes,we provide 24/7 support to ensure that your trip goes smoothly. You will have a
dedicated contact person who can assist with any issues or questions that arise
during your journey.
Can you accommodate special requests or needs (e.g., dietary restrictions, accessibility)?
Absolutely!We aim to make your trip as comfortable and enjoyable as possible. Let us know about any special requirements, and we will do our best to accommodate them.
How far in advance should I book my custom trip?
We recommend booking as early as possible, especially for popular destinations or
peak travel seasons. This allows us to secure the best accommodations and
experiences for your trip.
What are the visa and vaccination requirements for my destination?
Visa and vaccination requirements vary by destination. We provide guidance on these
requirements during the planning process, but it's important to consult with
relevant authorities for the most up-to-date information.